ISO 9001 Quality Management
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Frequently Asked Questions for Auditing Management Systems
Yes
Firstly, the ISO standard (ISO 9001) states that you must internally audit your organisation at planned intervals and that you must audit if it
- meets the planned arrangements (with regards to product realization)
- meets the requirements of the ISO standard
- meets the requirements of your management system
But you will note that it does not directly say that you must audit every 12 months. Having said that, it is common sense that if you left it longer than 12 months (or even shorter) between audits then would you be able to prove that the system does everything above? Therefore the industry standard is every 12 months, although this can change:
The standard also states that when planning the audit programme you must take into account the “status and importance” of the processes and areas being audited, and very importantly the results of previous audits. In other words, if a process if critical to what you do, or previous audits have found problems, then that process must be audited more often.
The requirement in all standards is to conduct internal audits against
- the appropriate ISO standard
- any regulatory and legal requirements
- your own management system requirements
Having said that, if you work in a larger organisation then the likelihood is that you have a team of auditors, some audit the entire system and others will conduct smaller process/procedure audits – every situation is different, if in doubt give one of our friendly team a call for free advice
Yes. The advantage is that a good auditor may be able to use his/her experience to identify opportunities for improvement which would not have been possible by using your own staff. The downside is that the use of external auditors tends to lead to a lack of ownership of the management system.
Auditing can be seen as a fairly negative process, with the emphasis being on digging into the detail and raising what is seen to many as trivial issues.
Consequently, when selecting internal auditors it is normal to add more junior staff to complement the small team of quality, environmental and health & safety professionals.
Internal auditing should be focused on improving the management system, and hence business performance, and therefore more senior managers should be involved in internal auditing.
One of the ways to get them involved is to allocate to them the task of auditing for improvement, with more junior staff involved in the more time consuming tasks of conformance auditing.
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