ISO 9001 Quality Management Systems

ISO 9001 is the worlds most popular ISO standard for Quality Management Systems. It is part of the ISO 9000 family of standards, and is the document that lists the requirements an organization must comply with to become ISO 9001 registered

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ISO 9001 Foundation Course IRCA Approved A17208

1 Day Public Course – £445

Online Course – £315

Learn what a Quality Management System is and the requirements of the ISO 9001 standard

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ISO 9001 Internal Auditor Course IRCA Approved A17209

2 Day Course – £795

Learn how to plan and conduct internal audits of your companies Quality Management System

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ISO 9001 Lead Auditor Course IRCA Approved A17043

5 Day Course – £1295

We teach you the tools and techniques of how to plan, lead and report audits within your own organisation, your suppliers or third party organisations

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ISO 9001:2015 Top Management Briefing

Designed for senior/top management teams to navigate the main requirements of the latest ISO 9001:2015 standard, and the new responsibilities placed on them in the new standard

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ISO 9001 Implementation Workshop

2 Day Workshop

We provide a series of workshops to guide your organisation through every stage of the implementation process. Implementation workshops are available as in-company events only.

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Implementing ISO 9001 and need some support?

If you are looking to implement ISO 9001 in your company and would like some help, Batalas offer support to companies of all shapes and sizes. We have assisted over 4,500 companies in the UK to achieve registration to a recognized management system.
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ISO 9001:2015 changes

The last major update to the standard was in 2000, and obviously the world has changed considerably since then. Therefore to ensure that ISO 9001 remains relevant to the wider business community, it has recently undergone a major overhaul.


ISO 9001 and it’s new structure

The new standard is based on a new high-level structure known as Annex SL, the key changes are:

  • a bigger emphasis on leadership
  • a greater focus on risk management
  • fewer documentation requirements
  • simplified language to ease understanding
  • improved communication and awareness
  • less prescriptive clause requirements
  • easier to integrate other management systems

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Book with confidence during COVID-19

We are facing unfamiliar and uncertain times during the COVID-19 pandemic and none of us know what the next few weeks will look like. We appreciate that you still have training requirements and want [...]

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Frequently Asked Questions for Auditing Management Systems


Firstly, the ISO standard (ISO 9001) states that you must internally audit your organisation at planned intervals and that you must audit if it

  • meets the planned arrangements (with regards to product realization)
  • meets the requirements of the ISO standard
  • meets the requirements of your management system

But you will note that it does not directly say that you must audit every 12 months. Having said that, it is common sense that if you left it longer than 12 months (or even shorter) between audits then would you be able to prove that the system does everything above? Therefore the industry standard is every 12 months, although this can change:

The standard also states that when planning the audit programme you must take into account the “status and importance” of the processes and areas being audited, and very importantly the results of previous audits. In other words, if a process if critical to what you do, or previous audits have found problems, then that process must be audited more often.

One of the main reasons why internal audits raise trivial, and in some cases repeating, nonconformities is that audit reports are not ‘closed out’ correctly. It is important that actions taken to address nonconformities are corrective action (correcting the root cause of the issue) and not correction (purely a short term fix).
Managers are measured on results and therefore results orientated information is of prime concern to them. If the internal audit process includes the identification of process effectiveness and opportunities for improvement then you will grab their attention.
Technically yes.

The requirement in all standards is to conduct internal audits against

  • the appropriate ISO standard
  • any regulatory and legal requirements
  • your own management system requirements

Having said that, if you work in a larger organisation then the likelihood is that you have a team of auditors, some audit the entire system and others will conduct smaller process/procedure audits  – every situation is different, if in doubt give one of our friendly team a call for free advice

Yes. The advantage is that a good auditor may be able to use his/her experience to identify opportunities for improvement which would not have been possible by using your own staff. The downside is that the use of external auditors tends to lead to a lack of ownership of the management system.

Auditing can be seen as a fairly negative process, with the emphasis being on digging into the detail and raising what is seen to many as trivial issues.

Consequently, when selecting internal auditors it is normal to add more junior staff to complement the small team of quality, environmental and health & safety professionals.

Internal auditing should be focused on improving the management system, and hence business performance, and therefore more senior managers should be involved in internal auditing.

One of the ways to get them involved is to allocate to them the task of auditing for improvement, with more junior staff involved in the more time consuming tasks of conformance auditing.