ISO 9001:2015 prior knowledge quiz

Question 1 of 14

"Action to eliminate the cause of a nonconformity and to prevent recurrence" is called a

Nonconformity

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Preventive action

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Corrective action

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Correction

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Question 2 of 14

The application of the process approach in a quality management system enables:

Understanding requirements

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Consideration of the value added by processes

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Process improvement

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All the above

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Question 3 of 14

For which of the following is ISO 9001:2015 NOT applicable?

Sole Traders/Self Employed

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Educational Establishments

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Government Agencies

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None of the above

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Question 4 of 14

Which of the following is NOT one of the principles of Quality Management?

Leadership

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Process Approach

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Customer Focus

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Risk-Based Thinking

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Question 5 of 14

What must be considered when determining the scope of the management system, according to ISO 9001:2015?

Requirements of the relevant interested parties

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Internal and external issues

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Products and services of the organisation

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All of the above

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Question 6 of 14

"The scope of the quality management system needs to be available and be maintained as documented information." Is this statement 'true' or 'false'?

True

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False

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Question 7 of 14

Which of the following requirement types may be applicable for an organisation to meet under ISO 9001:2015?

Regulatory

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Customer

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Statutory

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All the above

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Question 8 of 14

"Combination of internal and external issues that can have an effect on an organization’s approach to developing and achieving its objectives" is called

Environment of the organisation

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Context of the organisation

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External provider

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Quality management systems realization

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Question 9 of 14

ISO 9001:2015 provides a number of examples of improvement. Which of the following is NOT listed as an example of improvement?

Preventive action

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Breakthrough change, innovation, and re-organization

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Correction

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Corrective action

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Question 10 of 14

"The needs and expectations of interested parties need to be maintained as documented information." - is this statement true or false?

True

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False

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Question 11 of 14

"Understanding the organisation and its context needs to be maintained as documented information" - is this statement true or false?

True

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False

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Question 12 of 14

"The organisation needs to retain documented information to have the confidence that the processes are being carried out as planned." - is this statement true or false?

True

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False

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Question 13 of 14

Where are the terms and definitions for ISO 9001:2015 located?

Wikipedia

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ISO 9000:2015

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ISO 9004:2018

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All of the above

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Question 14 of 14

Which of the following statements is correct regarding ISO 9001:2015 requirements?

A list of approved external providers shall be documented

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The term “product” applies only to product intended for or required by a customer

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External providers shall be audited by the organisation if not certificated

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All the requirements of ISO 9001:2015 shall be applied without exceptions

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