Carol also shows you the relevant clauses in ISO 9001 and ISO 14001 to provide extra stimulus. You smile at her enthusiasm and knowledge and ask whether there are any constraints on communication methodologies in the Standards? Apparently, there are none.
What an opportunity you think, to resurrect your communication strategy with various mixed media!
A set of requirements in a Standard provides a framework which can be used to improve an aspect of a business. Many delegates who study ISO 9001 for the first time are surprised to discover that the Standard directly relates to business leaders and that it is full of clauses that would be “common-sense” to most businesses.
With top management commitment, recognised accountability and a reasonable degree of involvement, ISO 9001 certification can provide a fantastic communication framework.