Imagine you are the CEO of a restaurant chain with 50 outlets (maybe you are!) and you are re-thinking your communication strategy. You have a lot of things to say to a lot of people and you are wondering how best to communicate going [...]
Although customer satisfaction is at the very heart of ISO 9001, many are surprised to discover that the word ‘customer’ is not actually included in the ISO 9000 definition of the term ‘quality'. Why is that? Well it is simply because quality is about [...]
At the recent “More than Human” exhibition at the Barbican, London, a young bartender called Makr Shakr was busy serving cocktails to a queue of eager customers. Nothing particularly startling about that you might think, except for the fact that our bartender [...]
Let's celebrate the arrival of Summer with discounted ISO 9001 training during July and August! Choose from Foundation, Internal Auditor or Lead Auditor level; with venues across the UK including Portsmouth, Dudley and Manchester, there’s sure to be one near you! [...]
Many people are surprised when we tell them that ISO as an organisation was founded in 1947. But did you know that the CQI (Chartered Quality Institute) will be celebrating its 100-year anniversary this year?! We really value being a CQI IRCA Approved Training [...]
Would you like to know a secret? If you select a supplier and for some reason they do not perform as you need them to, then you are accountable! Well, no surprise there really. But think of the damage to your reputation if it [...]
ISO 19011:2018 Risk-Based approach A seventh auditing principle? Surely not! Risk-based approach, hmmm, surely we have been always been doing that in auditing? Well yes, possibly, but to what extent? Try these questions on for size: 1. Does risk influence your overarching audit programme? [...]
Introducing our NEW ISO 9001:2015 Workshops! Would you or your auditing team benefit from additional training support? Due to high demand, we have created a range of highly interactive workshops and informative courses to complement our ISO training; these are designed to help [...]
Enjoy 20% off in our Summer Sale We thought we'd celebrate the arrival of the warmer months (perhaps wishful thinking!) with a fantastic 20% off selected courses in July and August 2018. These include ISO 9001 and ISO 27001 in a range of [...]
Updates to ISO 9001 and AS9100 were introduced in 2015 and 2016, allowing companies until September 2018 to transition. If you havn't transitioned yet then we urge you to make a start, leaving it too late could have major implications for your business: If [...]