Auditor Training and Consultancy
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Guide 83 isn’t a standard in itself, but rather a guide to writing management system standards. At the moment Guide 83 is under consultation, but once formally adopted it will influence all management system standards writing and in turn the standards themselves.
Why did Guide 83 come about? Click here to read more...
ISO 19011 is a set of good practice guidelines for auditing management systems, and was first issued in 2002. At the end of November 2011 a revised version of the standard was published, known as ISO 19011 : 2011.
The most noticeable changes to the revised standard are: Click here to read more...
Clause 5.5.2 of ISO 9001:2008 states: Click here to read more...
A management system is the framework for managing and continually improving your organization’s policies, procedures and processes, regardless of your size or industry. It is used to ensure that an organization can fulfill it’s objectives, in areas such as:
ISO 9001: 2008 requires organisations to define processes and procedures. In simple terms the difference between process and a procedure in this context is that a process is what you do and a procedure is how you do it. By introducing the process approach it is possible to link quality objectives with the overall objectives of the organisation. An example would be delivery performance, this being the measure of the performance of the delivery process, an important measure for most businesses. Click here to read more...
Batalas provides a comprehensive range of training courses for auditors and management systems. Most Batalas training courses are available as scheduled public (open) courses. All training courses are available on an in company basis. We have 6 UK venues and many courses are run every month. Click on the course name below for more info.
Introduction
ISO 9001 is an international standard for quality management systems (QMS). Although previous versions of the standard reflect its manufacturing origins the standard now mirrors the much wider application throughout private and public sector organisations. The standard is reviewed and revised every 6-8 years based upon feedback from users, the last major revision being in 2000 with a minor revision planned for late 2008.
Below is a description of the key requirements of ISO 9001. We have deliberately tried to remove all ‘quality speak’ from our description. Click here to read more...
A key part of any quality professional’s remit is to ensure an organization’s documents are correct and up to date. Anthony Lea gives an insight into how he helped one company revamp its approach. Click here to read more...
We are pleased to announce that our 2011 IRCA Surveillance audit was passed with flying colours. Click here to read more...
In our discussions with clients, Batalas consultants and tutors are quite often surprised by the relationship between certification body auditors and some clients. Click here to read more...
Its sounds obvious, particularly in the age of technology where everything seems possible, but do integrated management systems live up to the hype? There are plenty of software vendors making the case for integrated systems but do the costs involved outweigh the benefits. Click here to read more...
Managers will rarely admit that they are not committed to management systems. To show they are committed they attend management review meetings, they also allow some of their staff to conduct audits. Some managers even stay in the office when an audit is being conducted! This may be a cynical view of a senior manager’s commitment to a management system but all too often it is a reality. Click here to read more...
In the UK, the British Standards Institute is expecting to publish 150 new British, European and international standards in 2011, covering a diverse range of sectors including construction, business services, facilities management, information technology and healthcare.
The most eagerly awaited Standards to be updated this year include risk management guidelines standard BS 31100, and European toy safety standard EN 71-1.
In the 1970’s every manufacturing company employed a work study engineer. Local authorities and government departments were also awash with management services officers, the public sector equivalent of work study engineers. Despite a number of name changes the role of work study has virtually disappeared from the UK, culminating in its professional institute admitting its membership was in terminal decline. Click here to read more...
You’ve embraced the philosophy of TQM, you’ve reshaped the organisation using Business Process Re-engineering, you’ve trained your best people as Six Sigma black belts and you’ve made the organisation Lean. You’re even made use of every improvement technique from Japan. What next? Click here to read more...
We’ve all heard the definition of a consultant as being ‘someone who borrows your watch to tell you the time’. Well, I prefer the alternative definition ‘a consultant is someone who sees something working in practice and wonders whether it will work in theory’. Click here to read more...